JD Cancels Free Single Order After 20 Minutes of Delay in Takeout Delivery: Response from JD Customer Service

Recently, many users on social media have posted that JD.com's food delivery service has canceled the "free meal after 20 minutes of delay" service, which was once seen as a competitive advantage, and replaced it with a "4 yuan discount coupon for delays over 20 minutes." In response to consumer doubts, JD.com customer service explained that starting around July 11, the platform has gradually upgraded the original delay compensation service to a new "On Time Guarantee" service. The most significant change in this adjustment is the threshold for compensation and the method of compensation.