9.9 yuan delay insurance is likened to a gambling game, Hanguo responds: remove it from shelves.

On August 27th, in response to doubts about the 9.9 yuan delay insurance betting on "accurate delay", the low payout rate and the resemblance to a gambling game, the customer service of Air Travel Vertical responded to reporters saying, "Surprise Number" is a new flight delay insurance product launched by the insurance company this year. In the case of a flight delay of less than 30 minutes, passengers also have the opportunity to receive insurance compensation. The initial intention of launching this product on the platform is to provide passengers with more flexible delay protection, to offset as much as possible the negative emotions caused by delays, but some users have recently feedback that the product has affected their travel experience. The Air Travel Vertical attaches great importance to user feedback and suggestions, and has promptly contacted the insurance company to remove the product. Customer service personnel also stated that they will continue to optimize the product in the future, providing passengers with more convenient and enjoyable products and services.