The Forbidden City apologizes.

On the morning of July 22nd, the Palace Museum responded that on the early morning of July 22, 2025, an abnormality occurred during the upgrade of the ticketing app, resulting in incorrect display of ticket quotas, types, and prices from July 22nd to July 28th. Currently, the app functionality has been restored to normal. The Palace Museum stated that they will contact the audience who purchased tickets during this abnormal period through the customer service phone number 40-950-1925 as soon as possible, regenerate correct orders, and safeguard the visitors' rights and interests. We deeply apologize for any inconvenience caused to visitors. Thank you for your understanding and cooperation.