Mr. Zhang Hui, President of Bank of China: Artificial intelligence is reshaping the development paradigm of the banking industry.

On June 18th, at the 2026 Lujiazui Forum "Plenary Session Six: Technological Innovation Empowers High-quality Development of Finance", Zhang Hui, Vice Chairman and President of Bank of China, stated that artificial intelligence is reshaping the development paradigm of the banking industry, mainly manifested in three aspects: first, reshaping the service paradigm. AI has changed the way information data transmission and processing between banks and customers is carried out, making it possible to provide inclusive, professional, and personalized digital financial services. Second, reshaping the value creation model. The information-intensive, clear process, and well-defined rules of the financial industry are highly matched with the core capabilities of large-scale automation and intelligence. By deeply embedding into various aspects of the bank such as customer service, marketing, approval, risk control, and operations, it can effectively promote the bank to reduce costs and increase efficiency, significantly expanding the space for value creation. Third, reshaping the management paradigm of the banking industry. Deep application of artificial intelligence requires systematic restructuring of the bank's organizational structure, team building, management mechanisms, governance system, risk capabilities, etc., in order to achieve a transition from experience-driven and manpower-driven to data-driven and intelligence-driven.