NIO App experienced a large-scale crash, resulting in owners being unable to unlock their vehicles. Customer service has identified the issue and is fixing it. The new version is being rolled out in batches.

On June 29, a large number of Nio car owners concentrated on social media to report the issue of Nio App crashing, and the related topic "#Nio car owners being penalized for charging#" became a hot search. In the early morning of June 30, Nio's 400 customer service stated in a media interview that the cause of the problem had been identified and fixed, and the new version of the App was being rolled out in batches. Users can solve the problem by upgrading after receiving the update prompt. As of the time of writing, Nio has not yet released a public statement on this incident.