The national standard for the quality of passenger services in public air transport will be implemented from July 1st.

Journalists learned today that the newly revised "Quality of Passenger Services in Public Air Transport" recommended national standard will be implemented on July 1st, which is beneficial for improving the standardized level of passenger services in public air transport through standards. This standard mainly includes three aspects: first, establishing general rules for passenger services in public air transport. Regulations on basic requirements for service personnel are made, covering aspects such as appearance, language, attitude, and business skills, providing a unified basis for passenger service management in the industry. Second, clear quality requirements for the entire service chain. Around the full process of passenger travel, multiple core service modules are defined and quality requirements are specified, including ticketing services, airport transportation, ground services, and in-flight services as the four foundational services. Third, standardizing special service content. Specific service requirements are formulated for special passenger groups and abnormal flight scenarios, with passenger demand management included as a separate chapter, specifying service priorities and quality standards. After the implementation of this standard, it will help improve the quality of service throughout the industry, guide the civil aviation industry to continuously optimize service processes, enhance service quality, promote high-quality development of the industry, conscientiously improve the level of civil aviation services, and consistently enhance the satisfaction and sense of gain in the travel experience of the people.