Fengchao responds that you have to watch an advertisement before picking up your item.

Recently, some media reported that when users use the Fengchao smart cabinet to pick up items, the QR code scanning does not directly lead to the pick-up page, but various inducement advertisements pop up instead. The close button is not only hard to find, but often smaller than 5mm. In response to this situation, a journalist inquired as a consumer to the Fengchao customer service staff, who introduced a method to close the advertisements through the Fengchao App and said that it needed to be set within the app, as it cannot be done through WeChat scanning. In addition, the customer service staff stated that the issue of advertisement pop-ups depends on the display of the cabinet.