Sudden breakdown of Hanga Travel's itinerary and ticket purchasing function, official response issued.

On April 21 at noon, there was a sudden service abnormality on the airline travel app, causing many users to be unable to open their itineraries or purchase tickets. The error message "network abnormality/service unavailable" was displayed. This malfunction occurred during a peak travel period, resulting in many users at the airport unable to display their electronic boarding passes. There were long queues on-site, and even the risk of missing flights. As of now, many people are still reporting issues. In response to this, the official account of the airline travel app commented, "We are very sorry. Xiao Hong (a character representing the app) is investigating and verifying the issue. Please wait patiently, thank you for your understanding and support!"