Pang Donglai refuted the rumors that the staircase was insulated with special materials.

On March 12th, in Xinxiang, Henan, a netizen posted a video claiming that the steps at the entrance of a Pandalam store were warm to sit on, suspecting that special insulation materials were used, sparking discussions. Midenews called Pandalam to verify, and the staff confirmed that after checking the original video location and contacting colleagues at the relevant store, it was confirmed that the steps were not using any special materials or heating devices. It was just that the recent warm weather and ample sunshine made the stone material at that location more likely to absorb heat and retain warmth, leading to a "misunderstanding".