China Life Insurance Company has paid out a total of 419.52 billion yuan in claims during the "14th Five-Year Plan" period.

Reporters have learned from China Life Insurance Company that during the "Fourteenth Five-Year Plan" period, the company has accumulated 240 million claims cases, with a total payout amount of 419.52 billion yuan, averaging about 2.3 billion yuan per day. According to statistics, for the same caliber, the number of claims cases handled by the company has increased from 37 million in 2021 to 62.24 million in 2025; and the payout amount has increased from 81.9 billion yuan in 2021 to 100.4 billion yuan in 2025, both achieving significant growth. In order to improve the efficiency of payouts, China Life Insurance Company has launched an electronic invoice claims mode. The number of claims increased from 5.08 million cases and 5.3 billion yuan in 2023 to 9.69 million cases and 9.75 billion yuan in 2025. The "direct payment" service increased from serving over 6 million people in 2021 to serving 8.17 million people in 2025. The "one-day payout for critical illnesses" service increased from a payout of 7.4 billion yuan in 2021 to a payout of 10.6 billion yuan in 2025, with continuous improvement in the quality and efficiency of claims.